Recent Posts


9/12/2017 (Permalink)

Mold Remediation MOLD TESTING Visible Mold Behind Wainscotting

SERVPRO franchises, such as our own SERVPRO of East Sterling Heights/West Clinton Twp. do not do formal mold sampling, testing or interpreting of mold testing results. SERVPRO franchises such as ours do, however, carry out mold remediation in homes and businesses when the owners or their insurance company determines it is needed. This is quite often the case when there is visible mold present, for example, in closets, basements or attics following a flood or other water loss. Such water losses tend to elevate the humidity of interior air. If that elevated humidity goes on for long enough, it is very common for visible mold to grow, since many molds are present in the air everywhere indoors or out. When visible mold is present, owners often consult with their insurance company and call in a provider that does mold remediation professionally and has two things done.

  1. The source of the elevated moisture in the air is corrected (e.g., wet building contents are dried or removed, leaks are stopped, spaces around exterior openings are caulked, etc.)
  2. Visible mold, and the staining it causes on wood or drywall surfaces, is removed using EPA-registered products.

Most of the time mold remediation is done when there is visible mold present and without formal sampling or testing being done. Sometimes, though, sampling and testing do need to be done first in spite of the costs involved (possibly several hundred dollars). Here are several scenarios in which that may be appropriate.

  1. When visible mold is not present, but the smell of mold is present. Here a mold inspection and mold test can reveal whether there is indeed elevated mold, and where it is located.
  2. When there have been plumbing leaks or other water issues and someone suspects that elevated mold may exist in the air and/or behind walls.
  3. Post Mold Removal Clearance: Testing ensures that previous mold issues have been resolved and mold counts have returned to normal levels found in similar environments.
  4. Health Concerns: In some cases a patient has a health issue of unknown origin but with symptoms common to mold exposure (coughing, sneezing, headaches, etc.). Here, a mold inspection and test may help a doctor to confirm or rule out mold exposure as a cause.
  5. Real estate transactions: Documented inspection to protect a buyer or seller.
  6. Landlord/Tenant disputes: Documented inspection to determine if a mold problem exists.
  7. Someone thinks he or she sees or smells mold but is not sure.
  8. Someone is interested in a general Indoor Air Quality test of his or her environment.

When formal sampling and testing are done by a lab, one of the things included in their report to the owners is a remediation protocol for removal of the mold. When present, such a protocol gives SERVPRO a step-by-step plan to follow for remediation. Call us at 586-412-9595 if you need us.


9/7/2017 (Permalink)

Mold Remediation ATTIC MOLD Attic roof decking before and after treatment for mold staining

Molds are microscopic living things that are present almost everywhere, indoors or out. They are not plants, animals or bacteria. Instead they are eukaryotic fungi that grow in tiny filaments called hyphae. At a certain stage in their growth, the hyphae differentiate and produce very small particles called spores. These spores are small enough to float in the air and they act like seeds of a sort that can, under the right conditions, germinate and start new mold colonies. The presence of these spores gives many kinds of mold their characteristic dusty or grainy appearance. The spores, once floating in the air, can be inhaled by a person and can cause mild to severe irritation up to and including illness. A very small fraction of these illnesses can even result in death. Mold colonies derive energy by decomposing organic material and thus tend to cause damage wherever they grow. Like all fungi, molds need the right conditions in order for their colonies to thrive and spread. They need a significant amount of moisture and they need organic material they can break down to obtain energy. Remove/reduce the moisture or the organic material and the molds cannot survive. For this reason, one of the main ways mold colonies are kept to a manageable level is by using air conditioning or ventilation to keep humidity (moisture in the air) below what the molds need to survive.

Molds tend to grow indoors in places where it is damp such as basements or the back of closets. If attic spaces do not have sufficient ventilation, they too can play host to significant mold colonies. Building codes almost everywhere specify ventilation in attic spaces that would make it nearly impossible for molds to grow. But often the attic vents (soffit, dormer, ridge or gable vents) that provide the ventilation get blocked by blown-in insulation or other obstructions. When this happens, attic spaces become very welcoming places for molds to grow. We often see severe mold staining on the plywood decking making up the “ceilings” of residential attic spaces. When SERVPRO is called in to address these attic molds, our job is really two-fold: kill the existing mold colonies on the wood decking and provide advice to the homeowners so they can restore adequate ventilation and prevent regrowth of molds. Typically we use powerful spray-on products that kill existing mold colonies and remove the staining the colonies tend to create. The homeowners then need to clear the obstructions away from the attic vents to restore ventilation. In a few cases, the homeowners may need to actually add additional attic vents to get to the needed level of ventilation.

If you discover mold growing anywhere in your home or business, call SERVPRO of East Sterling Heights/West Clinton Twp. at 586-412-9595. We have the training, the equipment and the experienced personnel to solve your problem.

The image accompanying this post shows severe mold staining on the roof decking of a residence and the same decking after we have treated it.

Crew Used Eclipse Glasses to View 8/21/17 Eclipse

8/22/2017 (Permalink)

General Crew Used Eclipse Glasses to View 8/21/17 Eclipse Crew practicing with the eclipse-viewing glasses.

Our SERVPRO crew members took some moments between tasks to view the solar eclipse on Monday, 8/21/17. Of course, they used approved eclipse-viewing protective glasses each time they looked at the sun. The photo shows the crew practicing with the safety glasses before the eclipse actually started.

Sometimes the Subfloor Gets Soaked

7/27/2017 (Permalink)

Water Damage Sometimes the Subfloor Gets Soaked Sometimes the sub-floor can be soaked under your flooring.

When you have a water loss in your home or business, the sub-floor under the carpet, vinyl flooring or ceramic tile sometimes gets thoroughly soaked. Under certain conditions it is almost impossible to dry it out without removing the flooring covering it. And yet it must be dried in order to prevent microbial growth or rotting of the sub-floor material or both. That's just one of the reasons you should call on SERVPRO when you have a water loss. SERVPRO has the trained people, the equipment and the experience to quickly discover what can and cannot be done to dry out your sub-floor, and they can communicate effectively with you and with your insurance adjuster, if you have one, about how to proceed.

If you have a water loss, call SERVPRO of East Sterling Heights at 586-412-9595 to get the professional help you need!

2017 National Convention is Now Complete!

7/3/2017 (Permalink)

General 2017 National Convention is Now Complete! Seattle Space Needle

SERVPRO Industries Inc., with corporate headquarters in Gallatin, TN, has just completed its 2017 National Convention in Seattle, WA. SERVPRO, a provider of residential and commercial restoration services, is a trusted leader in the restoration industry with over 1,600 franchises in the US alone.

Among SERVPRO's primary service offerings:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services

The photo shows the iconic Space Needle in downtown Seattle, site of this year's Convention.

Summer Flooding

6/13/2017 (Permalink)

Storm Damage Summer Flooding Summer Flooding

Are you prepared for summer flooding? If it were to hit your home or business in Clinton Twp. or Sterling Heights, do you know who you would call for help?

It Could Happen

It may sound a little far-fetched but it wasn't that long ago when Macomb County was hit with the worst flooding in decades. On August 12, 2014, Macomb County got five inches of rain in just a few hours and the resulting flooding was disastrous. Hundreds of homes and businesses were damaged. The photo above shows just one of many inundated neighborhoods in the county. It would be hard to exaggerate the scale of the damage, it was so severe. By the end of calendar year 2014, residents had received more than $246 million in state and federal aid and could have used more.

Call Us If You Need Help

If summer flooding comes this year, you might consider calling SERVPRO of East Sterling Heights/West Clinton Twp. for help. The phone number is 586-412-9595. We have the trained personnel, the specialized equipment and the hands-on experience to help with any flooding that comes your way.


5/31/2017 (Permalink)

Water Damage KEEP THINGS OFF THE FLOOR! See how the water wicks up the cardboard?

A lot of people store a lot of things in their basement. There's nothing unwise about that, it's certainly one of the main ways people use that space in their homes. However, in the event of a flood in the basement, storing a lot of things down there could turn out to be a major problem. There are two primary reasons such storage turns into a disaster. One is HOW the things are stored, and the other is the particular way the insurance coverage is written.

Don't Store On the Floor
If you can avoid storing things flat on the floor you are avoiding almost all possible trouble. Most basement flooding, from any source (failed sump pump, ruptured water pipe, toilet or refrigerator supply line, etc.), is less than four inches deep at its worst. So if you make it a policy to store everything 6" or more off the floor in the basement, you are pretty safe. One good approach to this is to purchase storage racks for your stored items and keep the bottom shelf 6" off the floor. Notice the photo that accompanies this posting. Do you see the cardboard containers on the carpeted floor near the center-right of the photo? Can you tell that the flood water has wicked up the cardboard walls of the containers? The flood in this basement was less than an inch deep but almost everything stored on the basement floor was soaked through-and-through because water has a way of soaking into and wicking up through any permeable material. Keep in mind too that flood water is NEVER clean and most of the things that get soaked are either a total loss or significantly expensive to dry out and clean. One other thing to keep in mind is to avoid storing things, on or off a rack, directly beneath overhead water pipes. Sometimes the pipes burst or develop leaks.

Call Your Insurance and Find Out What is Covered
Some homeowners' insurance does not cover damage to the contents of a basement in the event of a failed sump pump, which is the single most common cause of basement flooding. There may be other important exclusions you should know about too, like basement wall leaks, window leaks, failed water heater, frozen water pipes, or sewage backup. It is certainly worth a single phone call just to put your mind at rest. And keep in mind that, no matter what your policy covers or doesn't cover, you're safe from almost all kinds of basement flooding if you just keep stored items 6" or more off the floor. If the water gets deeper than that, all bets are off of course, but at that point you still have your insurance coverage standing between you and a serious and costly loss.

Don't Have Insurance? Call Us anyway! We Can Help!
Call SERVPRO of East Sterling Heights/West Clinton Twp. at 586-412-9595. We have the equipment, the trained personnel, and the experience to deal effectively with basement flooding and we are Faster To Any Disaster!

For Immediate Service in Sterling Heights/Clinton Twp., Call SERVPRO

5/23/2017 (Permalink)

General For Immediate Service in Sterling Heights/Clinton Twp., Call SERVPRO Call Today! 586-412-9595

SERVPRO of East Sterling Heights/West Clinton Twp. provides 24-hour emergency service and is dedicated to being faster to any-sized disaster anywhere in our region. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service

  • Faster to Any-Sized Disaster

  • Highly Trained Restoration Technicians

  • A Trusted Leader in the Restoration Industry

  • Locally Owned and Operated

  • Advanced Restoration and Cleaning Equipment

Have Questions? Call Us 24/7: 586-412-9595

Residential Services
Whether your Sterling Heights/Clinton Twp. home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration

  • Fire Damage Restoration

  • Mold Remediation

  • Storm Damage Restoration

  • Cleaning Services

  • Building/Reconstruction Services

Commercial Services
There's never a convenient time for fire or Water damage to strike your Sterling Heights/Clinton Twp. commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our Commercial Services

  • Commercial Water Damage Restoration

  • Commercial Fire Damage Restoration

Pack Outs for Smoke and Soot Damage

5/15/2017 (Permalink)

Fire Damage Pack Outs for Smoke and Soot Damage Pack Out - Coming Home

"Pack Out" Services

We provide remediation and restoration services to homeowners and business owners when they suffer disastrous losses from fire, flooding, microbial growth, or storms. Sometimes the loss is so severe that the owners cannot stay in the structure while the restoration work is done. In some cases, especially those where smoke and soot damage is extensive, all the contents of the structure have to be documented, photographed and removed to a remote site for cleaning and deodorizing. In the restoration industry such removal and cleaning of contents is known as a "Pack Out."

Vault System for Pack Outs

SERVPRO of East Sterling Heights/West Clinton Twp. has a system of vaults or wooden pods that we use when we do Pack Outs. Once we have taken the damaged structure contents to our warehouse, we clean each piece meticulously, wrap and cushion them all and store them in the vaults where they are protected until we can transport them back to the original site. When the original site is ready, we load all the vaults on a flatbed trailer and take the structure contents back where we got them in the first place, almost as though the disaster had never even happened.

Bringing contents back in the vaults

The photo shows us pulling up with vaults on the trailer containing the contents of a home that had been damaged by fire. Our technicians had packed out the contents, cleaned them at our warehouse, stored them in the vaults and then trailered the vaults back to the home. At this point each piece can be removed from its storage vault and carried into the house, clean and odor-free.

Phone 586-412-9595 for Experienced Disaster Relief

If the unthinkable happens in your home or business and you need a truly professional team to help you through the disaster, call SERVPRO of East Sterling Heights/West Clinton Twp. We have the tools, the know-how and the experience to do the job.

IICRC Certified Firm

4/28/2017 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of East Sterling Heights/West Clinton Twp. is an IICRC firm.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.

  • Require a technician on all jobs who has been formally trained and passed all required tests.

  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

  • Maintain liability insurance to protect all parties in the event of an accident.

  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of East Sterling Heights/West Clinton Twp.

SERVPRO of East Sterling Heights/West Clinton Twp. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s Clinton Twp. training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. You can reach us 24/7 at 586-412-9595.