2017 National Convention is Now Complete!
Seattle Space Needle
SERVPRO Industries Inc., with corporate headquarters in Gallatin, TN, has just completed its 2017 National Convention in Seattle, WA. SERVPRO, a provider of residential and commercial restoration services, is a trusted leader in the restoration industry with over 1,600 franchises in the US alone.
Among SERVPRO's primary service offerings:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Storm Damage Restoration
- Cleaning Services
The photo shows the iconic Space Needle in downtown Seattle, site of this year's Convention.
Are you prepared for summer flooding? If it were to hit your home or business in Clinton Twp. or Sterling Heights, do you know who you would call for help?
It Could Happen
It may sound a little far-fetched but it wasn't that long ago when Macomb County was hit with the worst flooding in decades. On August 12, 2014, Macomb County got five inches of rain in just a few hours and the resulting flooding was disastrous. Hundreds of homes and businesses were damaged. The photo above shows just one of many inundated neighborhoods in the county. It would be hard to exaggerate the scale of the damage, it was so severe. By the end of calendar year 2014, residents had received more than $246 million in state and federal aid and could have used more.
Call Us If You Need Help
If summer flooding comes this year, you might consider calling SERVPRO of East Sterling Heights/West Clinton Twp. for help. The phone number is 586-412-9595. We have the trained personnel, the specialized equipment and the hands-on experience to help with any flooding that comes your way.
KEEP THINGS OFF THE FLOOR!
See how the water wicks up the cardboard?
A lot of people store a lot of things in their basement. There's nothing unwise about that, it's certainly one of the main ways people use that space in their homes. However, in the event of a flood in the basement, storing a lot of things down there could turn out to be a major problem. There are two primary reasons such storage turns into a disaster. One is HOW the things are stored, and the other is the particular way the insurance coverage is written.
Don't Store On the Floor
If you can avoid storing things flat on the floor you are avoiding almost all possible trouble. Most basement flooding, from any source (failed sump pump, ruptured water pipe, toilet or refrigerator supply line, etc.), is less than four inches deep at its worst. So if you make it a policy to store everything 6" or more off the floor in the basement, you are pretty safe. One good approach to this is to purchase storage racks for your stored items and keep the bottom shelf 6" off the floor. Notice the photo that accompanies this posting. Do you see the cardboard containers on the carpeted floor near the center-right of the photo? Can you tell that the flood water has wicked up the cardboard walls of the containers? The flood in this basement was less than an inch deep but almost everything stored on the basement floor was soaked through-and-through because water has a way of soaking into and wicking up through any permeable material. Keep in mind too that flood water is NEVER clean and most of the things that get soaked are either a total loss or significantly expensive to dry out and clean. One other thing to keep in mind is to avoid storing things, on or off a rack, directly beneath overhead water pipes. Sometimes the pipes burst or develop leaks.
Call Your Insurance and Find Out What is Covered
Some homeowners' insurance does not cover damage to the contents of a basement in the event of a failed sump pump, which is the single most common cause of basement flooding. There may be other important exclusions you should know about too, like basement wall leaks, window leaks, failed water heater, frozen water pipes, or sewage backup. It is certainly worth a single phone call just to put your mind at rest. And keep in mind that, no matter what your policy covers or doesn't cover, you're safe from almost all kinds of basement flooding if you just keep stored items 6" or more off the floor. If the water gets deeper than that, all bets are off of course, but at that point you still have your insurance coverage standing between you and a serious and costly loss.
Don't Have Insurance? Call Us anyway! We Can Help!
Call SERVPRO of East Sterling Heights/West Clinton Twp. at 586-412-9595. We have the equipment, the trained personnel, and the experience to deal effectively with basement flooding and we are Faster To Any Disaster!
For Immediate Service in Sterling Heights/Clinton Twp., Call SERVPRO
Call Today! 586-412-9595
SERVPRO of East Sterling Heights/West Clinton Twp. provides 24-hour emergency service and is dedicated to being faster to any-sized disaster anywhere in our region. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7: 586-412-9595
Whether your Sterling Heights/Clinton Twp. home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Storm Damage Restoration
- Cleaning Services
- Building/Reconstruction Services
There's never a convenient time for fire or Water damage to strike your Sterling Heights/Clinton Twp. commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our Commercial Services.
- Commercial Water Damage Restoration
- Commercial Fire Damage Restoration
Pack Outs for Smoke and Soot Damage
Pack Out - Coming Home
"Pack Out" Services
We provide remediation and restoration services to homeowners and business owners when they suffer disastrous losses from fire, flooding, microbial growth, or storms. Sometimes the loss is so severe that the owners cannot stay in the structure while the restoration work is done. In some cases, especially those where smoke and soot damage is extensive, all the contents of the structure have to be documented, photographed and removed to a remote site for cleaning and deodorizing. In the restoration industry such removal and cleaning of contents is known as a "Pack Out."
Vault System for Pack Outs
SERVPRO of East Sterling Heights/West Clinton Twp. has a system of vaults or wooden pods that we use when we do Pack Outs. Once we have taken the damaged structure contents to our warehouse, we clean each piece meticulously, wrap and cushion them all and store them in the vaults where they are protected until we can transport them back to the original site. When the original site is ready, we load all the vaults on a flatbed trailer and take the structure contents back where we got them in the first place, almost as though the disaster had never even happened.
Bringing contents back in the vaults
The photo shows us pulling up with vaults on the trailer containing the contents of a home that had been damaged by fire. Our technicians had packed out the contents, cleaned them at our warehouse, stored them in the vaults and then trailered the vaults back to the home. At this point each piece can be removed from its storage vault and carried into the house, clean and odor-free.
Phone 586-412-9595 for Experienced Disaster Relief
If the unthinkable happens in your home or business and you need a truly professional team to help you through the disaster, call SERVPRO of East Sterling Heights/West Clinton Twp. We have the tools, the know-how and the experience to do the job.
IICRC Certified Firm
We are an IICRC Certified Firm
SERVPRO of East Sterling Heights/West Clinton Twp. is an IICRC firm.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must:
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of East Sterling Heights/West Clinton Twp.
SERVPRO of East Sterling Heights/West Clinton Twp. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s Clinton Twp. training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. You can reach us 24/7 at 586-412-9595.
A failed sump pump and heavy spring rains can put a lot of floodwater in your basement.
APRIL SHOWERS bring May flowers...but sometimes April showers also bring a flood in your basement! If this happens to you, give us a call at 586-412-9595. SERVPRO is uniquely capable of responding quickly, extracting the water from your home or business and drying out the structure. We can make it "Like it never even happened."
Our New Location
Office Manager in our new office
We have completed our move. Our office and warehouse are now located at 42114 Garfield Rd, Clinton Township, MI 48038. It is just across the parking lot from our previous location but the new space is better suited to our purpose to provide the best possible fire and water cleanup and restoration for our customers. The photo shows our Office Manager, Roger, in our new office space. Our phone numbers (office: 586-412-9595 fax: 586-412-9991) remain the same, and our email address is still SERVPRO9531@att.net.
We Are Moving!
We are not going very far, but we have a lot to move.
We are moving our business office and warehouse/shop across the parking lot as of the end of December, 2016.
As of this posting, we are still in the Sunset Plaza (42262 Garfield Rd, Suite 500, Clinton Twp 48038) but are in the process of moving office and shop across the parking lot to the Rosewood Center (42114 Garfield Rd, Clinton Twp 48038). It looks like we will complete the move by the end of December, 2016. We will have the same zip code but we'll have a new address, landlord, and of course business cards and stationery.
In our case, moving is an unusually complex task because of the kind of business we're in. Fire and water cleanup and restoration is a very equipment-dense operation. We have hundreds of machines (dehumidifiers, air movers, heaters, vacuums, power tools) along with a significant array of ladders, scaffolding, hand tools and cleaning products and supplies. In addition, we maintain in the shop a system of wooden vaults in which we store the contents of homes and businesses when we have to do what is called a "Pack Out" before we can do our cleanup and restoration work. In a Pack Out we load everything from the inside of a home or business into trucks, bring it all back to the shop and store it safely in our vaults. After our cleanup and restoration is completed at the job site, we reverse the process and take everything back where we got it. All the vaults in the shop, whether empty or full, have to be moved by forklift across the parking lot to our new shop location. All this is in addition to our trucks, cars, trailers, file cabinets, shelving units, desks, chairs, computers, printers and all the other miscellaneous material that has accumulated in our business location over the eight-plus years we have operated from the Sunset Plaza address.
SERVPRO of East Sterling Heights/West Clinton Twp. is Committed to Training
Carolyn Durante, Marketing Rep
We not only train our own employees in all skills associated with the restoration industry, we also offer training to other local professionals who share the restoration space with us. We recently hosted a no-charge course for licensed insurance agents and adjusters. The course was Property Fire Damage Restoration. To instruct the course we brought in Jason Gossett, a Continuing Education Specialist from SERVPRO Industries, Inc. in Gallatin, TN.
FOUR HOURS OF CONTINUING EDUCATION CREDIT
Those who completed the course were awarded four hours of Continuing Education credit by the Department of Insurance and Financial Services of the State of Michigan.
BEHIND THE SCENES: OUR MARKETING REP
Carolyn Durante, our Marketing Rep, worked tirelessly to make sure nearby insurance agencies were aware we were offering the course. On the day of the class, Carolyn set up a continental breakfast, as shown in the photo at right, as well as taking care of various administrative tasks.
SERVPRO DOES THIS BECAUSE WE OFTEN WORK WITH INSURANCE
We provide training of this kind for insurance agents and adjusters because we often work closely with them in cleaning up after fires and floods in the homes and businesses of our customers in Sterling Heights and Clinton Twp. This means that any advantage we can give the insurance industry can also be an advantage for us and for our customers.
FIRE OR FLOOD? CALL US 24/7 AT 586-412-9595!