Photo Gallery

Failed Water Heater Caused a Flood

Failed Water Heater Caused a Flood

The owner of this Grosse Pointe Woods home had a flood in his basement and discovered that his problem was a failed water heater. He found out the hard way (stepped into a cold shower!).

You Might Need...

You Might Need...

A Power Drain Snake

See the coiled object in the photo that looks like a metal garden hose? That's a power drain snake about to be used in this Clinton Township basement to clean a clogged basement drain. Especially in older homes, with older plumbing, and with bigger trees in the yard, roots can grow into and clog drain lines, making power snaking necessary.

Cooking at Home

Cooking at Home

Carries Certain Risks

This Clinton Township home had a fire that started on a stove top while cooking a meal. Having the right kind of fire extinguisher (Class B, for grease fires) or lots of baking soda on hand (which also will put out a grease fire) can be very important.

Smoke Webs

Smoke Webs

Sometimes Form When You Have a Fire

The burning process causes particles of smoke or soot to acquire an electrical charge. This is called ionizing and is very common when synthetic materials like plastics, rubbers and polymers burn. These charged particles attract one another, forming chains, and ultimately web-like formations.

Mold Remediation

Mold Remediation

Often Requires Containment

When we do a mold remediation, such as this one in the basement of a Sterling Heights home, we often have to put up containment. In this case, the containment was a layer of plastic sheeting to protect the rest of the house from stray airborne mold spores while we worked on removing mold growth from basement walls.

Even a Slow Leak

Even a Slow Leak

Can Support Microbial Growth

The basement in this home in Warren, Michigan, had a very slow leak near the water meter. It had been going on for quite some considerable time and gradually soaked the drywall near it. The accumulated moisture behind the drywall was plenty to support mold growth. The homeowner discovered it when the drywall finally went to pieces from the dampness. We stopped the leak, cleaned out the mold and put in new drywall. "Like it never even happened."

Ultra Cold Weather

Ultra Cold Weather

Can Freeze Water Pipes

When the weather gets REALLY cold, water pipes can freeze. And when they do, the expanding ice can actually cause copper water lines to burst. This photo shows three, count them, three, burst copper water lines that caused a huge amount of water damage in this commercial building when they failed.

Way Out of the Ordinary

Way Out of the Ordinary

Commercial Cleaning Job

It’s not easy to see in the photo, but if you make the image bigger and look closely…you’ll see lots and lots of little black dots on the floor of this commercial warehouse. The dots are dead flies. That’s right, dead flies. Bazillions of them. We were hired to come in and clean the floors…but first we had to vacuum up all these dead flies!

Real Damage

Real Damage

Can be Done by a Storm

Sump pumps sometimes cannot keep up with the volume of water entering a basement during a storm event. They run so much that they can burn out and the result is a flood in the basement. The photo here shows a Sterling Heights home in which the sump pump failed and allowed all this water into the finished basement. Unfortunately this homeowner did not have a backup sump pump and was left with a flooded basement to contend with. Their plumber put a new pump in and we were able to dry out the basement in a couple of days. During storms, it is a good idea to go downstairs and check your basement often. If you can catch a flood early enough it’s a lot easier to dry out. Another tip: keep things off the floor in the basement. A lot of homeowner insurance policies don’t cover basement contents so you’re wise not to store contents where they can get wet if the basement floods.

Spring Storm

Spring Storm

Too Much for Sump Pump

A heavy spring storm caused this Clinton Township homeowner some serious trouble. The storm delivered an inch of rain in two hours and it was too much water too quickly. Their sump pump failed and they ended up with their entire finished basement floor soaking wet. They called us immediately and we were able to drop everything and respond at once. When we arrived we found they had already had a plumber out to replace the sump pump. So we extracted the standing water and installed dehumidifiers and air movers to get the drying started. We were able to save the carpeting and dry it out completely but we had to remove and dispose of the paneling on the walls. The drywall behind the paneling did dry out nicely during the three days we ran the drying equipment.

Commercial Offices

Commercial Offices

Damaged by Storm

This Clinton Township wholesaler had severe damage inside the building from a bad rain storm. We had to extract a LOT of water from the floors of all the rooms and then finish with a thorough cleaning to restore the space to full usability.

Shattered Mirror

Shattered Mirror

Required Meticulous Cleanup

This Clinton Township homeowner had quite a shock when the huge mirror over the fireplace suddenly let go of the wall and shattered on the floor, destroying a coffee table. The cleanup required patience, specialty tools and great care.

Commercial Retailer Water Loss

Commercial Retailer Water Loss

Quickly Dry and Back In Business

This retailer was stopped cold by flooding in their building. But our experienced people and specialized equipment enabled us to quickly extract all the water. With the standing water gone, we could then deploy dehumidifiers and air movers to thoroughly dry out the affected space. We got them up and running in short order.

Commercial Office Cleaning

Commercial Office Cleaning

With the Right Equipment

We are occasionally engaged to do heavy duty cleaning of ceramic tile flooring and grout in commercial offices, as shown in this photo. We make use of a high-tech hard surface cleaning wand. The cleaning head has a pair of spinning high-pressure nozzles that blast heated cleaning solution onto the surfaces we clean, dislodging dirt and grime. The built-in vacuum continuously picks up all the soil and the runoff solution from the floor. We use it with both our truck mount and our portable cleaning machines. If your flooring needs cleaning, you can reach us 24-7 at 586-412-9595.

Sewer Backup Can Leave a Mess!

Sewer Backup Can Leave a Mess!

Not Pleasant, Is It?

It's no fun to be reminded that in some storm situations, sewage has been known to back up into basements. Ugly and repellent, to be sure, but a possibility for all of us with basements. If it should happen to you, get professionals like SERVPRO to do the cleanup. SERVPRO has the people, the experience, the specialized products and the equipment to do the job right. We're Here To Help! Call us 24/7 at 586-412-9595.

Sewage Soaking Into Paneling

Sewage Soaking Into Paneling

This Really Can't Be Cleaned

A storm overwhelmed the sewer systems in the city of Warren and lots of homes had raw sewage backing up into their basements. In the photo above you can see that the sewage stayed in the basement long enough to soak into and up through the paneling on the basement walls. The sad truth is that this cannot be effectively cleaned. Installing new walls is the only way to completely remove this contamination. If something like this should happen in your basement, give us a call 24/7 at 586-412-9595. We're Here To Help!

Raw Sewage on Basement Floor

Raw Sewage on Basement Floor

These People Need SERVPRO!

Raw sewage on the basement floor when a storm causes sewer backup in the basement: not a do-it-yourself job. If it should happen to you, call us 24-7 at 586-412-9595. Our crew members have the expertise, the experience and the protective equipment to do the job the way it should be done. Your family's health is too valuable to risk. Bring in professional help.

Contents Ruined by Storm

Contents Ruined by Storm

Not Just Floor Coverings and Walls

The heavy rains brought on by summer storms can do a lot of damage, especially if the volume is heavy enough to cause sewers to back up in residential basements. When that happens, most things stored on the floor are a total loss. See the cardboard box on the floor in the photo? That is sewer water wicking up the walls of the box and that means the contents of the box are unsalvageable.

Flood in Commercial Warehouse

Flood in Commercial Warehouse

Not a Do-It-Yourself Job

When the warehouse area of this Clinton Township commercial business flooded they knew their own staff did not have the equipment or the know-how to extract all this water and thoroughly dry out the floor and contents of this building. So they called on SERVPRO at 586-412-9595 for help. We had them all dried up and back to normal business in nothing flat, "Like it never even happened." 

Commercial Office Water Loss

Commercial Office Water Loss

Requires Expert Help

This water loss in the offices of a Sterling Heights commercial business needs experienced, trained personnel and specialized equipment. That's why they called on SERVPRO for help, to get the water extracted and the building and contents dried out quickly to let normal business operations resume. If it happens to you, call us 24/7 at 586-412-9595.

Sump Pump Failure

Sump Pump Failure

Could Ruin Your Whole Day

When a sump pump fails in your Clinton Township or Sterling Heights basement, a couple of things need to happen quickly. You need to get a plumber out to the house to repair (or better yet, replace) the pump so the standing water can be pumped out. And then you need to call SERVPRO to come and dry out the basement and the contents using dehumidifiers and air movers. SERVPRO can make it "Like it never even happened." 586-412-9595

Soaked Carpet and Pad from Basement Leak

Soaked Carpet and Pad from Basement Leak

This Will Need Professional Drying

Any kind of leak in a basement, like this Macomb Township home, can result in soaked carpeting and pad. In almost all cases, the pad has to be removed and disposed of. The carpeting can usually be dried in place by using refrigerant dehumidifiers and centrifugal air movers. This is the kind of equipment your local SERVPRO has in stock and ready to deploy at a moment's notice. Call us at 586-412-9595.

Water Appliances Can Start Fires

Water Appliances Can Start Fires

Water Appliances Catch Fire Too

It may seem impossible but an appliance whose primary function is to make things wet, like a dishwasher or a washing machine, can also start a house fire. That is exactly what happened in this Sterling Heights residence. A wiring failure in the dishwasher caused the fire, and the result was damage throughout the home. We are glad to say that we helped this family, and we could help you too if you ever need us. We're nearby and we're Faster to Any Size Disaster.

Started in the Garage

Started in the Garage

Spread Throughout the House

The fire started with fuel leaking in the engine compartment of a hobby car in this Sterling Heights garage. But in no time the fire had spread all through the house. They called on us for help. We moved them out of the house, cleaned up the mess, and in the end moved them back in. Almost "Like it never even happened." 

Kitchen Fires Can Be Awful

Kitchen Fires Can Be Awful

Starts Small, Doesn't Stay Small

If a fire starts in a microwave or a stove, it may seem almost manageable in the first few seconds. But it does not take very long before it becomes unmanageable. These homeowners were lucky the fire did not consume the whole house. They had to move out and it was months before SERVPRO and other contractors could finish repairing and restoring the home. 

Started in a Dumpster

Started in a Dumpster

Outside Fire Comes Inside

Sometimes a fire that starts outside can end up coming inside. This Fraser residence had a full dumpster in the driveway. Neighbors' fireworks landed in it and the contents went up in flames. The fire was put out, but not before it found its way into the garage and from there into every room of the house. The smoke damage was so great that the occupants were forced to move out. SERVPRO was there to help, and could help you too if you had to face a disaster of this magnitude.

This Didn't Happen Overnight

This Didn't Happen Overnight

An Out-Of-Sight Leak Can Wreak Havoc

The owner of this residence in Clinton Township hadn't really looked carefully under the sink in a long time. Enough water to support mold growth had leaked from the plumbing during that period and, as you can see, a professional mold remediation now has to be done. It could have been worse. A little longer and a complete demolish-and-rebuild might have been necessary. 

Leaking Dishwasher Causes Damage

Leaking Dishwasher Causes Damage

Leaking Dishwasher Causes Damage

Even a slow, small leak under a dishwasher in the break room of this Detroit commercial property did a fair amount of damage over time and supported substantial mold growth. It's awfully hard to spot things like this because the damage being done is very gradual and completely out of sight. If you should discover something similar in your home or place of business, be sure to call on SERVPRO, as this company did.

Venting Bathroom Into Attic

Venting Bathroom Into Attic

Venting a Bath Into Attic Rather Than Outside

A bathroom in this Sterling Heights residence was vented into the attic space instead of to the outside air. The unintended consequence of this was humidity in the attic high enough to support extensive microbial activity. We were able to do the remediation of the attic space as well as rerouting of the bathroom vent to outside air.

Mold on Back of Drywall

Mold on Back of Drywall

Mold Discovered Inside Walls in Basement

We were called in for some demolition in a Clinton Township basement and uncovered fairly extensive mold growth on the unpainted interior surfaces of the drywall used to construct the walls. It was a surprise to us and of course a costly surprise to the property owners.

Product inventory at the shop.

Product inventory at the shop.

Product inventory at the shop. These are the products we use for cleaning and disinfecting in the homes and businesses of our customers. Each time we get in a new shipment of products, we write the date in permanent magic marker on each container so it is easy for us to tell which container to use first.

SERVPRO Van

SERVPRO Van

Our van serving our customers during a residential job in 2016. This is just one of the vehicles we have, each painted SERVPRO green and displaying full identifying information including our company name, phone and web address.

Sedan - wrapped

Sedan - wrapped

Our sedan serving our customers during a commercial job in 2016. This vehicle not only displays our standard SERVPRO green color and contact information but is fully "wrapped" with distinctive decals reflecting our work in both water and fire losses.

Pickup truck

Pickup truck

Our pickup truck. Often, as we are carrying out our cleanup and restoration for our customers who have been hard-hit with water and fire or smoke disasters, we need to carry away building contents that have been damaged beyond restoration. Almost always, we use the pickup truck for such work.

IICRC Certification

IICRC Certification

Our firm is certified in cleaning and restoration by the major certifying body in the USA, the IICRC (Institute of Inspection, Cleaning and Restoration Certification). We receive a fresh certification for each calendar year. 

Lead-based paint renovation certification

Lead-based paint renovation certification

Our firm is certified by the EPA for lead-based paint renovation operations. This is important because often we are called upon to carry out restoration or renovation in structures built prior to 1978 when the federal government banned consumer uses of lead-containing paint throughout the United States.

Our business office

Our business office

Our business office, in which we store both electronic and paper copies of all our relevant files on every residential or commercial job we do. Our electronic files are backed up nightly offsite so our records will always be accessible no matter what happens to the building from which we operate.

Continuing Education set up by Carolyn

Continuing Education set up by Carolyn

Marketing manager Carolyn sets up Continuing Education classes each year for local insurance professionals. They need this continuing education to maintain their state licenses and we are happy to provide it for them at no charge.

Service Crew

Service Crew

Group photo of owners and employees. These are the crew members you could see at your home or business if you find yourself facing a water or fire loss and call on SERVPRO for help. 

Dehumidifiers

Dehumidifiers

We use these low grain refrigerant dehumidifiers to pull moisture from the air in water losses. Dehumidifiers pump out warm, very dry air which we then move around your wet home or business with air movers to help dry out the structure.

Air Movers

Air Movers

These centrifugal air movers are powerful fans we commonly use, along with dehumidifiers, to help dry out the structure of your home or business when you have had a water loss and call on SERVPRO for help.

Grand Canyon stop

Grand Canyon stop

Franchise owners Rick and Valerie Nakkula took this selfie during a sight-seeing stop at the Grand Canyon on their way to the national SERVPRO Convention in Las Vegas in 2016.

Las Vegas convention 2016

Las Vegas convention 2016

Rick and Valerie Nakkula own our SERVPRO franchise which serves East Sterling Heights and West Clinton Twp. They had this photo taken while they were in Las Vegas for the 2016 SERVPRO National Convention.