What our Customers say...
I would recommend Rick at SERVPRO of East Sterling Heights/West Clinton Twp. I felt reassured by his level of professionalism.
No complaints at all, no improvement needed.
Very high level of professionalism. Great people!
Rick was awesome! He was very kind and helpful.
Very nice. We enjoyed having Rick, he did a wonderful, neat job. We would recommend him highly.
No recommendations for improvement. Rick explained everything and was very polite. I would ask for him again.
The SERVPRO staff that worked at our house were very professional and made sure things were clean when they left for the day. They answered questions promptly and with sufficient information to meet my needs.
Rick and staff took away all of my worries about my flooded basement and put my mind at ease.
Rick was very understanding of my feelings of loss, plus, so helpful with concerns about how to proceed. He made the experience less painful.
I was completely satisfied with the work that both Dan and Chris performed. They were prompt, quick, and very polite. They thoroughly explained what they were going to do and afterwards, did it. They were very professional. I was extremely impressed and happy with Rick's return of my phone calls and for sending out his best pair of technicians. God bless all three of you! Thanks so much.
Happy with the service.
Everyone involved was incredible!
Happy with the service.
Thank you for a job well done!
Rick and his crew were very professional and answered all of my questions. They completed all the drying processes in a timely manner and I felt assured my family could play safely in the basement again.
Job well done.
We couldn't have been more pleased with Rick and SERVPRO. He was honest and professional. Great work done in our home clearing out the water.
Very helpful. God bless.
No recommendations - perfect job plus! Ric was very friendly and prompt. Put us at ease!
We haven't had a claim in over 20 years. Rick showed up within an hour after our call. It has been a pleasure to have him and his crew work in our house. He made an unfortunate situation tolerable. Keep up the great service. My husband and I couldn't be happier with them.
Keep up the friendly, informative and professional approach! Very impressed with the experience and work. Thank you!
Rick made this very easy! Very pleasant and I highly recommend him.
SERVPRO (Rick) first came out in 2014 - after a flood - did an amazing job. First company I thought of in 2018 when sewer backed up. Fabulous company.
Rick and crew were very nice, helpful, and not pushy. Just glad to help if they could.
I was extremely satisfied with the service I received. Thank you, SERVPRO.
Keep up the good work.
This is the second time in five years that we have utilized SERVPRO and they were wonderful especially accommodating our holiday party schedule so that we could still have the parties we scheduled.
Thank you for working around my vacation schedule to do your work. Basement looks and smells great.
The sale of our home was completed after your work. The purchasers were satisfied and happy. We are moving out of state but will call SERVPRO if we have any need for your services.
You were the only company to call me back. Thank you for helping us.
Thank you for cleaning up the mold. Your team was very professional.
Great job. We were able to sell our house after you cleanup.
Rick and his crew, Dan, Richie, Carolyn, and Tom, did a fantastic job. My basement smelled so much better when you finished cleaning up the sewer backup.
Thank you for cleaning up the sewer backup in my rental home. My tenants appreciated the fast response.
Fantastic work. Thank you.
You guys were great. Don't change a thing.
SERVPRO response after the storm was great. Even though your company couldn't come out right away you put me on your list and did not forget about me. Thank you.
Who knew a fire extinguisher could make such a mess? Rick, you and your crew did a great job with the cleanup. Thanks again.
Thank you Rick for the work you did in my home on the fire damage, and thanks for cleaning all the contents and delivering them to my new location.
Rick was a fantastic project manager, which was greatly appreciated given I am in Texas.
This company really cares about their customers.
SERVPRO was quick to respond to our small fire. Our fireplace backed up and smoked up the family room. The crew made quick work of getting things cleaned up. Thanks.
Rick and his crew were great. Got our business back on our feet after the fire.
Thank you for the quick response.
Rick and his crew were professional and knowledgeable with regard to our mold cleanup and additional water losses.
Thanks for supplying equipment during our water disaster.
We are glad SERVPRO saved the day. Who knew how much damage a frozen downspout could cause? Thanks for getting our offices dried up.
Thanks for cleaning our carpet before our busy season starts.
Rick Nakkula was wonderful. He helped explain everything that was going to happen and what we needed to do.
SERVPRO managed to work around our schedule to get the work completed in a timely manner. The employees were very professional and they did an outstanding job. I highly recommend their services.
No improvement is necessary. Their work was impeccable from start to finish. Can't find enough words to express our complete satisfaction with SERVPRO of Clinton Township, Michigan.
Thank you Rick for a job well done.
Dan was an excellent service professional. He was very thorough and explained all our options clearly and effectively.
5-star Google Review:
We had to file a claim in November due to a slow water leak from our water heater. Because of this leak, mold grew in our flooring and in the wall. Our claim adjuster was slow to respond with everything (even took a week off for vacation), but we were prepared because we read that claims with adjusters were a lengthy process, so we were patient. All the while, Rick from SERVPRO was prompt to reach out to us. From that point on, Rick was always in communication with us. Answered any questions we had via text, arrived to every appointment punctually, honored last minute service calls, was attentive with every subcontractor, took the time to make sure we understood every step of the process, showed us tips on how to accomplish certain projects, even drove through a blizzard to shovel our drive way without even being asked. This is extremely stellar service. Our claim process would not have gone as well as it did if it weren't for Rick Nakkula. We highly recommend you ask for him by name, you won't be disappointed!
What recommendations could you give us:
Hire more workers like Rick Nakkula.
Fast & fair. Awesome job.
Very satisfied with the work performed.
The whole experience was a very positive one under not very happy circumstances.
Professional, helpful, would highly recommend.
Great job, very happy. The guys were great, very helpful and friendly and got right to the job at hand. All my thanks.
Working with SERVPRO through this very confusing process after our fire was the only element of sanity provided to my husband and me. Every team member that we encountered was knowledgeable and courteous. We truly appreciate all the comfort they provided us while they were caring for our belongings. I say that with a very true sense of the work "caring" as that is how they treated our items, with care. Thank you all greatly!
So glad I had you back to do the restoration after the water damage. I can honestly say NOTHING needs to improve. There can be no higher standard than to continue doing exactly what you are doing!
After having water damage in my basement, SERVPRO made my basement shine like new! I didn't believe it would be possible. Your restoration made a very bad incident much easier to bear. Wonderful company, wonderful people, wonderful job! Thank you so much!!
Excellent service during the water damage mitigation! Thank God for SERVPRO!
Excellent service! Thank God for SERVPRO.
I really appreciate all Dan and Rick did for me.
The crew (Dan and Charlie) were great; fast, neat and caring with all our stuff.
Excellent service. Assisted me in a tough time and exhibited expertise, professionalism and courtesy. Greatly appreciated.
Outstanding work and attitude!!!
Excellent service! Thank you very much!!
Rick was just great! Very knowledgeable, thorough and trustworthy. He and Dan made me feel I was making the best decisions. I would highly recommend them to anyone.
Sharon put company on FB. Great company. We will miss Rick and Dan being around. They were so honest and down to earth. Thank you!
Rick Nakkula and his crew went above and beyond our expectations from the pack-out after the house fire to returning our contents and after. They were all very professional, empathetic and kind during a very difficult time in our lives. They went above and beyond our expectations and we are grateful. Rick has a great team!
Rick, I appreciate the excellent and superb work you provided us after the fire at our home earlier this year.
Your staff was courteous, professional and meticulous about the entire clean up of our entire home including the basement.
What seemed to us would be an insurmountable task, you made easy.
You even took photos of where everything needed to be returned after the cleanup and we were truly amazed. It is my pleasure to highly recommend you and SERVPRO for any job you may seek.
We have NO recommendations to improve their performance because they were VERY professional. We are EXTREMELY satisfied with the drying, cleaning, boxing up our things and the demolition. Extra nice touch was the plastic with zipper so we could keep the rest of our home clean. Very nice, thank you.
Rick was excellent. I could not have expected more.
This company gives SUPERIOR SERVICE on all they do plus very compassionate to my situation of grief.
Everything was handled with great care and professionalism. I was extremely pleased with all levels of service. Rick Nakkula and his team surpassed all our expectations! Great, great work. Cheers.
I have no recommendations, I was very satisfied with the service I received. Rick and his team were more than accommodating to help in a timely fashion. I appreciate the friendly customer service.
Rick made a horrible situation for us very pleasant. The team was courteous, professional, sympathetic and knowledgeable. I will recommend to anyone who needs these services.
I am writing this to let you know how pleased I was with the work your company did for me. They were willing to answer any questions I had and in a few hours had everything cleaned up and had taken away anything that was damaged. They were here every day after the clean-up to be sure the drying process was going as it should. They were very professional and helped a very stressed out lady relax. It was a pleasure working with you and I will recommend you to anyone who needs help like this.
Very punctual! Great company.
Felt like they were part of the family, they were compassionate about what we were going through. Rick's crew did a great job!
[SERVPRO was] very nice to work with!
SERVPRO did a great job, very courteous and very professional.
Working with Rick at SERVPRO has made a very difficult experience much better. Great service and an understanding of the situation my family is going through. Wonderful service.
The SERVPRO team arrived within 30 minutes of being called. They had all their equipment - assessed the situation - knew what needed to be done and performed their tasks very efficiently. We were (are) very impressed with the work they have done.
The team was great!!!!
The team (specifically, Rob) was really concerned about our Christmas plans. They went beyond the call of duty.
Every woman that came in the gym after you cleaned it commented on how clean it was and more - how much of a difference it made and how amazed they were. Great job, guys!
Excellent service! And great cooperation!
I have worked in the claims and service area for 30+ years and have been extremely impressed with the service provided [by SERVPRO].
Rick and his whole crew were amazing to work with!
Nice work. [SERVPRO personnel were] pleasant, polite and professional. Thank you!
Awesome people. Extremely happy. Thanks! :-)
I was completely impressed and satisfied.
No suggestions for performance improvement everyone was totally professional.
Rick and his team were professional, polite and sympathetic to our situation. They came highly recommended and I wouldn't hesitate to recommend them myself.
I would strongly recommend your company. The men who took care of my house issues were courteous, skilled, helpful, and answered my many questions. In short, the team that worked at my place was great!
Keep up the good work! What a GREAT company. Thank you.
Everyone on staff was courteous and friendly. Thank you for all your help!
SERVPRO did an excellent job.
Keep doing what you are doing. Thank you for your promptness, professionalism and compassion.
SERVPRO was very informative and nice to work with.
[SERVPRO was] very accomodating, helpful, friendly...perfect!
Rick and his staff were excellent to work with throughout the entire process from my house fire. Rick was always prompt with his communication and was reliable and efficient. His team took extra care with my personal property and the cleanliness was amazing!
I am a very satisfied customer and happy with the results.
We are very pleased with the work SERVPRO did. Thanks for your courtesy and kindness in this time of stress and loss.
All of you from SERVPRO did a very good job.
Keep up the good work! Rick was very helpful in my hour of need and I will always be very grateful
[SERVPRO was] very helpful, very efficient and answered all my questions.